Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unworn, and in its original packaging. Proof of purchase is required.

To start a return request, please contact us at support@erikaasa.com Return instructions and the return address will be provided after your request has been reviewed and approved.

Return shipping costs are the responsibility of the customer. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@erikaasa.com.